Last Updated: 12/01/2025

At

pinnaclespherix private limited

, we strive to provide the best services to our customers. However, if you need to cancel your subscription or request a refund, please review our policy below.

1. Subscription Cancellation

Users can cancel their subscription anytime via their account settings or by contacting our support team at [email protected] will be effective at the end of the current billing cycle. You will continue to have access to the service until the period expires.Once canceled, your account and data may be retained for a period as per our Data Retention Policy before being deleted permanently.

2. Refund Policy

2.1 No Refunds on Used Services

We do not provide refunds for any used subscription period, partial months, or unused services.

2.2 Refund Eligibility

Refunds may be issued only under the following conditions:

Technical Issues: If you experience service failures or technical issues that prevent you from using the platform and we are unable to resolve them within 7 business days.Billing Errors: If you were charged incorrectly due to a billing mistake on our end.Duplicate Payments: If you were charged twice for the same service.

2.3 Refund Requests

To request a refund, users must submit a request within 7 days of the billing date at [Support Email], along with proof of the issue.Refunds will be processed within 7-14 business days after approval, credited back to the original payment method.

3. Exceptions

Refunds will

not

be issued in the following cases:

Change of mind or dissatisfaction after a valid purchase.Failure to cancel before the next billing cycle.Violations of our Terms & Conditions, resulting in account suspension or termination.

4. Modifications to this Policy

We reserve the right to modify or update this policy at any time. Changes will be communicated via email or on our website. Continued use of our services after updates indicates acceptance of the revised policy.

5. Contact & Support

For cancellation or refund-related queries, contact:

📩

Email:

[email protected]

📞

Phone:

+91 9815981528

📍

Address:

Exit14 ORR ,4-92 Tukkuguda

By using our services, you agree to this

Cancellation & Refund Policy